Frequently Asked Questions
What is microneedling and how does it work?
Microneedling uses tiny sterile needles to create micro-channels in the skin. These trigger your body’s natural healing response, boosting collagen and elastin production while allowing skincare products to absorb more effectively.
What skin concerns can microneedling help with?
Microneedling can improve fine lines, wrinkles, acne scars, surgical scars, pigmentation, enlarged pores, stretch marks, uneven tone and overall texture.
How soon will I see results?
You should notice a glow within a few days post-treatment and the skin will feel tighter and smoother. Collagen and elastin production takes time, so visible improvement in wrinkles, scars and firmness usually appears after 4 to 6 weeks of consistent use.
How long do results last?
With regular treatments and good skincare, results are long-lasting. For best results, microneedling should be continued as part of an ongoing routine and completed once every 4-8 weeks.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 -10 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Feel confident in your purchase with our 14-Day Risk-Free Guarantee. If you’re not completely satisfied, simply return the items for a refund. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact the team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@theageresetco.com.au. Our operating times are Monday to Friday, 9AM - 5PM AEST. Please allow for 1-2 business days for our team to get back in touch with you.