Frequently Asked Questions
What is orange neon high frequency and how does it work?
Orange neon high-frequency therapy is a non-invasive skincare technology that uses a gentle electrical current passed through a neon-filled glass electrode to deliver targeted rejuvenation and repair. When the electrode makes contact with the skin, it produces a soft orange glow and emits oxygen-enriched molecules that have powerful circulatory, anti-inflammatory and collagen-stimulating effects.
This process increases blood flow and oxygen delivery to skin cells, helping to nourish the tissue and support natural healing. It also stimulates collagen and elastin production, which helps firm, tighten and smooth the skin’s surface over time.
The warmth from the current provides a soothing, energising sensation that encourages lymphatic drainage and boosts cellular renewal, leaving the skin looking lifted, luminous and refreshed.
Orange high-frequency is especially beneficial for:
🌸 Reducing fine lines and early signs of aging
✨ Improving circulation and radiance
🌿 Calming inflammation and puffiness
💧 Enhancing product absorption
🌙 Supporting skin tone, texture and elasticity
In short, it’s a deeply restorative treatment that helps oxygenate, rejuvenate and renew the skin for a healthy, youthful glow.
What skin concerns can orange neon high frequency help with?
Orange high-frequency therapy is designed to revitalize, heal and rejuvenate the skin by increasing oxygen flow, stimulating circulation and encouraging collagen production. It’s a versatile treatment that addresses multiple skin concerns, including:
🍑 Fine Lines and Early Signs of Aging – Stimulates collagen and elastin to smooth and firm the skin’s surface.
🌸 Dull or Tired Complexion – Increases oxygen and blood flow to brighten and revive radiance.
💧 Inflammation and Puffiness – Calms the skin, promotes lymphatic drainage and reduces swelling.
✨ Uneven Skin Tone and Texture – Encourages cell renewal to smooth rough areas and refine the skin.
🧡 Post-Treatment or Sensitive Skin Recovery – Helps speed up healing and reduce redness or irritation after facials or extractions.
⚡ Poor Circulation or Lack of Firmness – Energises the skin and improves tone through enhanced microcirculation.
Who is orange neon high frequency suitable for?
The ELYX High Frequency Collagen Wand is suitable for most skin types and is ideal for anyone looking to revitalise, firm and restore natural radiance.
It’s especially beneficial for:
🌸 Mature or Aging Skin – Helps soften fine lines, firm sagging areas and restore elasticity.
💧 Dull, Tired or Dehydrated Skin – Boosts circulation and oxygenation for a healthy, luminous glow.
🍑 Uneven or Textured Skin – Smooths roughness and refines tone for a softer, more even finish.
✨ Post-Inflammatory or Sensitive Skin – Calms irritation and promotes faster recovery after breakouts or professional treatments.
⚡ Those Seeking Non-Invasive Rejuvenation – Perfect for anyone wanting visible results without downtime or discomfort.
🚫 Not recommended for those with pacemakers, metal implants, epilepsy, or during pregnancy 🚫
How often should I use it?
For best results, use the ELYX High Frequency Collagen Wand 3 to 4 times per week. Each session should last around 10 minutes per treatment area.
If you’re new to high-frequency, start with 2 to 3 sessions per week and gradually increase as your skin adjusts. Avoid using the device on the same area more than once per day.
Once your skin shows visible improvements in tone, texture and firmness, you can switch to 1–2 maintenance sessions per week to maintain your glow and collagen support.
Consistency is key - regular treatments help keep your skin oxygenated, smooth and radiant.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 -10 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Feel confident in your purchase with our 14-Day Risk-Free Guarantee. If you’re not completely satisfied, simply return the items for a refund. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact the team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@theageresetco.com.au. Our operating times are Monday to Friday, 9AM - 5PM AEST. Please allow for 1-2 business days for our team to get back in touch with you.