Frequently Asked Questions
What makes Mulberry silk different from regular silk?
Mulberry silk is the highest quality silk available. It comes from silkworms fed only mulberry leaves which creates long smooth and uniform fibres that are softer stronger and more durable than other types of silk.
Is a silk pillowcase good for all skin and hair types?
Yes. Silk is gentle and non-irritating making it ideal for all skin and hair types including sensitive acne-prone or ageing skin and fine or curly hair.
How often should I wash my silk pillowcase?
Wash your pillowcase every 7 to 10 days to keep it fresh and clean. Use cold water a gentle detergent and air dry to maintain its softness and shine.
Can I use my silk pillowcase with any pillow?
Our pillowcases are designed to fit standard-sized pillows and feature a hidden zipper for a secure fit that keeps your pillow neatly enclosed.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 -10 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Feel confident in your purchase with our 14-Day Risk-Free Guarantee. If you’re not completely satisfied, simply return the items for a refund. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact the team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@theageresetco.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. Please allow for 1-2 business days for our team to get back in touch with you.