Have A Question?
Reach out to our skin expert team below - we are happy to help!
Frequently Asked Questions
What is microneedling?
Microneedling is a rejuvenating treatment that uses tiny, controlled microchannels to stimulate the skin’s natural collagen and elastin production. This helps to smooth fine lines, fade scars and pigmentation and restore a youthful glow.
What are the main benefits of microneedling?
Microneedling can improve fine lines, wrinkles, acne scars, surgical scars, pigmentation, enlarged pores, stretch marks, uneven tone and overall texture.
Is microneedling safe for everyone?
Microneedling is suitable for most skin types and can safely improve texture, tone and firmness when used correctly.
However, it should be avoided on active acne, open wounds, eczema, rosacea, or highly sensitive skin. Those who are pregnant, breastfeeding, using Roaccutane, taking blood thinners, or prone to keloid scarring should consult a medical professional before treatment.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.