Frequently Asked Questions
What makes this serum different from other hyaluronic acid serums?
Most hyaluronic serums contain oil-based preservatives or unnecessary additives that can harbour bacteria once opened - especially risky when used post-needling.
Our formula is pure, water-based and professionally preserved with a clean, lab-grade system that ensures safety, stability, and freshness. It’s made specifically for treatment use, meaning it’s sterile, non-comedogenic and designed for skin recovery, not just surface hydration.
Can I use the Hyaluronic Glide & Recovery Serum on non-microneedling days?
Absolutely. While it’s formulated to pair perfectly with microneedling and LED treatments, it also works beautifully as a daily hydrating serum. Its lightweight, oil-free texture absorbs quickly, locking in moisture and supporting a healthy skin barrier - even on makeup or no-treatment days.
Can I layer this serum with other skincare products?
Yes - the Hyaluronic Glide & Recovery Serum plays well with others. Apply it to clean, slightly damp skin before heavier creams or oils to help lock in hydration. After microneedling, we recommend using it alone for the first 24 hours to allow the skin barrier to heal without interference.
How should I store the serum for best results?
Keep it in a cool, dry place away from direct sunlight. For an extra-soothing effect after treatment, you can store it in the fridge - the cool temperature helps calm inflammation and reduce redness. Always ensure the cap is tightly sealed to maintain purity and prevent contamination.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 -10 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We want you to love your results! If not completely satisfied, you can return eligible items within 14 days.
For hygiene reasons, opened or used pens, needles or serums can’t be accepted. Please see our Returns Policy for more details.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact the team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@theageresetco.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. Please allow for 1-2 business days for our team to get back in touch with you.